Puppy Posh wants you to be happy with your purchase. If the collar you order does not perform as well as you like, please return it to us and we will either replace it, repair it or, if there was a problem with the product that was our fault, we will refund your money. These collars and leashes are study and well made but are not suitable for training a strong, exuberant pet.
If you order a collar in a specific size, but find out that that size was not accurate, please send the collar back and we will send you one in the correct size. However, we request that you use care in measuring your pet so the collar you order fits correctly.